Frequently Asked Questions
Everything you need to know about your Q-dance apparel and orders.
What is the standard shipping time for my order?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund or exchange.
Are your clothing items true to size?
Most of our products follow standard European sizing. We recommend checking the detailed size guide located on each product page to ensure the perfect fit before purchasing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like iDEAL and Klarna for flexible payments.
How should I care for my Q-dance merchandise to ensure it lasts?
To preserve the quality of prints and fabrics, we recommend washing garments inside out at 30°C and avoiding the use of a tumble dryer.
Can I track my package once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link to follow your parcel's journey.